The situation with payouts at Cosmolot in May 2026 is special. License revocation on April 28, suspension of this decision by the court on May 5. Between these dates — operator chaos: players wrote in TG chats that payouts are either delayed for a week or, conversely, go through lightning fast from a limited balance. Let’s break down what’s happening technically.
Cosmolot’s standard regulations
Before the scandal:
- Standard term — up to 5 working days
- To PrivatBank — from several hours to a day
- To PUMB — from 1-2 hours to a day
- To Monobank — from several hours
- Minimum withdrawal — 200 UAH
Payments — only Ukrainian bank cards. No cryptocurrencies, no e-money wallets, no transfers between accounts. This is the common story of all licensed in Ukraine.
What changed in April-May 2026
Chronology as I saw it through TG chats of players and media:
April 20-25: PlayCity completes the unscheduled inspection. Insiders about the 13 million fine and potential revocation begin to leak into specialized media.
April 28: official revocation of the license. Panic in TG chats — players rush to withdraw funds. Cosmolot pays out more in a day than in the previous week. Small amounts (up to 5k) go through in minutes. Medium (5-50k) — in hours. Large — delays.
April 30 — May 4: officially Cosmolot does not accept new deposits. Payouts continue, but slower. It’s important here — the company did not disappear from the network, the site worked, the cabinet worked. Just couldn’t make new deposits.
May 5: Kyiv District Administrative Court suspends the revocation. Cosmolot gets the right to accept deposits again. But — payouts are still uneven, because partner banks were waiting for what would happen to the license.
As of today (May 10, 2026): the situation is closer to stable. Payouts in standard mode, but with nuances.
Real quotes from TG chats
From April 28 to May 5:
“Won 12k on slots on April 28 in the morning. Submitted for withdrawal in 10 min — arrived in 40 min to PrivatBank. Thought because of the scandal they would delay, but on the contrary faster.” (TG chat, April 28)
“35k left on the account. Submitted withdrawal on May 1. Money is hanging. Support writes ‘we’re checking in connection with a non-standard situation’. May 4 nothing changed.” (TG chat, May 4)
“Unblocked! The money came. I already thought I wouldn’t see it. Support said it was a technical delay due to the situation with the regulator, but payouts will continue in standard mode.” (TG chat, May 5)
What to do if your money is stuck
If you are reading this and your withdrawal at Cosmolot is stuck — the algorithm:
1. Contact support. Through online chat on the site or email [email protected]. Describe specifically: the date of application, the amount, the method. Save a screenshot of the correspondence.
2. If support does not give a clear answer or the answer “we’re checking” hangs for more than 5 working days — this is grounds for a complaint to PlayCity (formerly KRAIL). The complaint form is at playcity.gov.ua. Add to the complaint:
- Screenshot of the withdrawal application in the personal cabinet
- Screenshot of correspondence with support
- Detailed description of the situation with dates
PlayCity considers such complaints within 30 days. It really works, especially if the problem is systemic (i.e. not only with you).
3. If PlayCity does not help — the next instance is the National Bank (NBU) for a complaint against the casino’s partner bank, or court. This is already the path for large sums (50k+), because for small ones it’s not worth wasting time.
Should you bring new funds to Cosmolot now
Honestly — I don’t recommend it. Until the trial is over, the license situation remains hanging. Possible scenarios:
- Cosmolot wins the court → license is fully restored → casino continues to work
- Cosmolot loses the court → license is finally revoked → payouts from arrested accounts can drag on for months
- Damerau sells the business to a new investor → unknown conditions for existing players
None of these scenarios is catastrophic for the player, but all have an element of unpredictability. In such a situation, it is better either not to make new funds, or to keep small (up to 2-3k) amounts, which are not critical to lose.
Alternatives on the market
If you historically played at Cosmolot and are now looking for an alternative — among other licensed options:
- Slots City — the most stable in payouts among “pure” casinos without bookmaker
- First Casino — old player with a network of land-based halls, payouts are fast
- 777.ua — younger brand, but without scandals
- Vbet/GGBET — if you want additional sports or esports
None of them is as “first” as Cosmolot, but all are more stable legally as of May 2026.
Conclusion
Cosmolot is that rare case when the brand’s reputation and the actual state of the company diverged. At the advertising level, it is “the first licensed casino that donates to the Armed Forces of Ukraine.” At the legal — it is a business with a BEB criminal case, a temporarily revoked license and a 650-fold drop in turnover in 2 years.
Payouts work now. But if your money is stuck — here is the algorithm. If you are thinking of bringing new funds — not yet worth it. Wait for the final court decision.